Title: Member Services Coordinator
Location: Hybrid Role, Location: London, Johannesburg, Lagos
Working hours: Full-time
The African Private Equity and Venture Capital Association (AVCA) is the pan-African industry body which promotes private investment in Africa. AVCA plays an important role as a champion for the industry by educating, equipping, and connecting members and stakeholders with independent industry research, best practice training programmes and exceptional networking opportunities.
AVCA has a mandate to be the clear, consistent, and credible voice for African private capital. Our research output and training programmes are regarded as the standard for the industry, and we have been featured in respectable industry and media outlets.
About the role
As part of the drive to catalyse and support the sustainability of private capital in Africa, we are seeking a commercially-focused Member Services Coordinator with excellent organisational, logistical and administrative skills who is accustomed to working to a very high standard, often with strict deadlines.
The successful candidate will be part of a high-performing, committed team of professionals, responsible for the day-to-day management of our existing members and execution of new member origination. The membership coordinator will provide administrative support for membership functions of AVCA to include maintenance of the internal CRM system, membership invoicing and records, new
member prospecting, membership verification and onboarding. This individual will support the Stakeholder Engagement Manager in the implementation of strategies to acquire and retain members.
AVCA is looking for a mission-focused, and strategic professional with account management experience, accustomed to driving commercial initiatives.
◼ Work closely with the Stakeholder Engagement Manager on all aspects of member acquisition and retention including prospecting, on-boarding, and renewals
◼ Field and respond to written and telephone inquiries in a timely manner and provide introductory information on membership benefits and rates
◼ Generate, assemble and send new member packs and facilitate new member onboarding to develop and enhance stakeholder engagement
◼ Conduct ongoing research and develop new ideas to identify and approach new contacts, and schedule calls and one-to-one meetings with members and other stakeholders, including notetaking
◼ Build and maintain an active list of industry prospects and work with the research team to track developments
◼ Assist with the implementation of new member recruitment campaigns including broadcast emails, list generation and other duties as warranted
◼ Support the stakeholder engagement manager with member engagement including membership utilization monitoring and reporting
◼ Actively manage the association’s member services inbox, maintain contact information and membership lists, both internally and externally
◼ Administer and distribute membership invoices and receipts as required
◼ Track and analyse member engagement activity levels and prepare periodic reports
◼ Provide general administrative support for the function
◼ Maintain and update membership database on a daily basis, including organizations, contacts, events and activities to keep records current
◼ Maintain responsibility over internal CRM system and AVCA member portal, generating access details, compiling reports, and maintain accuracy of the member firm and contacts information
◼ Gather membership-related data and provide analysis
◼ Serve as liaison to the departments (including research, communications, and events) and support on special projects and initiatives to engage and attract new members
◼ Assist team with planning and executing member engagement activities including networking events, webinars, business development roadshows, and training
◼ Tertiary qualifications in a business-related discipline and at least 2 years’ experience in an
administrative, relationship management and/or sales role
◼ Confident, articulate and effective communicator with strong business analytical skills
◼ Impeccable organizational and project management skills, with the ability to prioritise and multi-task effectively
◼ Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
◼ Working knowledge of CRM platforms, preferably Salesforce
◼ Highly professional, customer-focused and able to communicate at all levels internally and with members companies
◼ Strong communication skills with high level of attention to detail and accuracy of work
◼ Self-motivator, proactive, entrepreneurial attitude and a desire to learn
◼ Ability to work in a challenging and dynamic environment Success Factors
◼ Strong service orientation with consistent and outstanding levels of customer service
◼ Self-motivated with the ability to manage projects, competing priorities, and stakeholders with little supervision
◼ Quick learner with the ability to function in a small, evolving fast paced organisation
◼ A team-based approach to your work, with an ability to manage multiple projects at once, and deliver outcomes in a timely manner
◼ General private capital or financial markets expertise (preferred but not essential) and a keen interest in emerging markets, particularly Africa, is preferred
◼ Capacity to distil relevant market and industry information to inform the function’s strategic objectives and delivery of existing initiatives
Competitive salary, commensurate with experience, and generous benefits package.
Applicants possessing the appropriate skills and experience for the role will be contacted for an interview following the closing date. If you would like to be considered for this role, please email your CV and a cover letter stating your notice period and highlighting your suitability for the role in alignment with the job description to: email@example.com (Subject: 'Application for Member Services Coordinator')